Venture: TCS | TTSL

Managed Services

Managed Unified Communications

Eljay provides Managed Unified Communications of Cisco. Our specialization includes proactive monitoring of Cisco Unified Communications solutions. We provide high end technical support all the elements of Unified communications like IP telephony systems, Unified Messaging Systems, Unified Presence Systems and Fixed and Mobile Convergence Networks. Eljay's team of engineers includes convergence support specialist and network analysts with wide experience in supporting enterprises globally. Many of our engineers have worked in CISCO Technical Support Centre. We have expertise in all product range of Cisco networking infrastructures.

Managed Network Services

Eljay provides Network Monitoring and Management Services for IP based Voice, Data and video Networks.Eljay's Network Operations Centre provides post-implementation Network management, monitoring and management services on Cisco platform.

Eljay provides Network Monitoring and Management through customer verification, trouble ticket management, hardware and software troubleshooting and diagnostics. Managed Network Monitoring involves High End Management of client's network infrastructure which includes advanced level diagnostics and troubleshooting for complex networking technologies such as MPLS WAN, Metro Ethernet, VPN, AVVID, CS100, BCM, CRG etc

Managed Router Service

Eljay provides a single point of contact & accountability for configuring and proactively managing customer premise based network routing devices. MRS includes device management, configuration management, proactive & reactive troubleshooting and notification. For complex problems, Eljay opens up and follows up tickets with respective vendor Technical Assistance centers on behalf of the customer. All these services are rendered remotely by Cisco Certified engineers directly from Eljay's Network Operations Center (NOC).

Managed VPN / IP-VPN

Eljay's Managed Virtual Private Networks (VPN) Services meets the business requirements for IPSec-based Site-to-Site VPNs as well as clientless SSL Remote Access VPNs. As VPNs are logical, private networks built over a shared or public infrastructure such as the Internet, utilizing the Internet and Managed VPN service from Eljay allows businesses to enjoy the same security, reliability and manageability, as they do in their own T1, Frame Relay or ATM-based private networks. In addition, VPNs allow the end customer to leverage the cost advantages of a shared network.

Asset/ Inventory Management

Eljay provides accurate IT asset management & network inventory tracking functionality covering both hardware and software, across Windows and Linux workstations. Through this, we provide complete and in-depth hardware & software inventory reports. With scheduled audits asset changes over time can be checked. The following are the services:

Complete hardware inventory

All installed software packages

Asset Management:

Purchase Order Tracking.

Contract Management

Managed Videoconferencing

Very different from large corporations to use, Eljay provides Managed Video conferencing facility available for small and medium sized companies also. To manage the customer's video conferencing components like Cisco Telepresence, Eljay has dedicated engineers specialized in doing such services remotely. This involves QoS alerting, proactive monitoring of the system, reactive troubleshooting.

Managed IP-PBX & Applications

Eljay provides managed IP PBX services for hosted and premise based solutions for Service Providers. In the hosted IP PBX solution, Eljay provides Level 1 & Level 2 support services remotely. This support services are rendered from technology to technology as it varies for different service providers. These support services are broadly on softswitch technologies such Broadsoft.

For premise based solutions, Eljay provides Level 1 thru 3 support on various technologies, specifically Cisco.

Managed Voice Security & Managed Firewall

This involves:

Firewall Log Monitoring

Firewall Configuration Management

Firewall Connection Monitoring

IPS/IDS Monitoring

Network Intrusion Prevention Monitoring and Alerting

Threat management

Level 1 security management support at Eljay NOC includes handling of the Cisco Security devices and alerts based on them which could be as follows:

1. Intrusion Alerting
2. Firewall logs Monitoring

Following are typical scenarios for deploying managed services

Key Benefits of Managed Services

Reduces costs, including traditional service fees, hardware, IT operations, and transport

Eases adoption of new business processes

Increases levels of support and network availability without additional staff

Makes the IT budget more stable and predictable

Provides access to the latest technology with limited risk

Provides access to an enhanced skills base

Makes it easier to adapt to changing business conditions

Enables the IT group to focus on the core business